The CATI center is complete with automatic dialing,supervisor monitoring,Remote barge-in and call recording facilites.
We have experienced full time management and supervision staff, along with trained survey research interviewers.
To ensure high voice quality we use VOIP and ISDN telephone lines.
A well formulated quality team & process in place to deliver a quality survey through in house and freelance resources.
Data collection in more than 60 countries and in more than 30 languages.
Provision of interview monitoring and digital recording for quality and audit purpose.
24 hours power backup for undisturbed operations.
CISCO network security and content filter to ensure full data security and prevent the network from external internet threats.
HP PCs with licensed version of operating system, office suite and security software for optimum station performance.
Firewall and Gateway to ensure data and client security.
All the licenses have been applied to run the operations smoothly according to the Indian Law.